-You can pay online with VISA cards, but you should read the terms and conditions of the site to make sure VISA cards are accepted for purchases.
-When applying for a payment card, for security purposes, the Bank restricts access to online payments through the card. To open access to online payments, you must submit an application to the Bank or change it in mobile banking Bakai24. Please note: the risk of fraud increases when you pay by card for online purchases.
- Usually there's a phone number on ATMs (0(312)61-00-61), you need to call this number and report the incident, and if necessary, you will need to write a statement at the bank branch.
-You must immediately call your bank anf get your card blocked by calling the 24/7 Call-Center - tel. (312)637696 or during working hours of the Bank (Monday-Friday 9:00-18:00) - by tel. (312)610-107, 610-238. Please remember the phone number on the back of your card is for emergency contact with the Bank in case of loss/theft of card.
- Contact any branch of the Bank and fill out an application for re-issue of the card (processing time for issuing a new card is 5 working days in Bishkek, 10 working days for the regions of the Kyrgyz Republic).
- Instant issuance of a card: within 2 working days in Bishkek, up to 5 working days in the regions of the Kyrgyz Republic.
- You can replenish your payment card by depositing money through the Bank's savings bank offices and branches of the Bank, if you have an identity document and know the details of the bank card. Commission for depositing money is not charged.
- You can pay by card at any retail or service outlet where you see the Elcard and VISA Electron/Classic/Gold logo. As a rule, the logo is located on the door or cash register.
-First of all, you should get yourself familiarized with the Bank's tariffs and pay attention to the fees for cashing out and making purchases with the payment card.
-Additional fees may be charged when servicing at other banks.
- apply at any branch or a savings bank of the Bank;
- you must have an ID document proving your identity;
- submit the full package of documents.